The SimpleSwap Questions People Ask First

The available record supports it: SimpleSwap has operated since 2018, publishes its legal policies, and is integrated into 6,000+ partner wallets that each ran their own due diligence first. That is a track record, not a guarantee, so pair it with the verification steps on the Safety page.

No credible evidence supports that. SimpleSwap Ltd has run the product since 2018 and has stayed online through every market cycle since, processing 20M+ swaps for 10M+ users with 99.9% uptime. Its swap engine is integrated into 6,000+ partner products, including NYSE-listed Exodus, each of which conducted its own due diligence before integrating an outside service into its wallet.

Yes. The self-custodial model eliminates exchange custody risk, since funds are never stored on the platform. SimpleSwap has operated since 2018, with 99.9% uptime and 20M+ swaps processed. Wallet address accuracy, network selection and key security remain the user's own responsibility. See the Safety page for details.

They borrow the brand rather than break it. SimpleSwap's Know the Scam project documents three routes: cloned sites on near-miss domains that reproduce the interface but substitute the deposit address, impersonated support accounts that answer public help requests before anyone real does, and fake bonus scripts that promise rewards while harvesting credentials or a signature. In each case the genuine service is untouched — what fails is the check on where you actually are. simpleswap.io is the only official domain.

Since 2018, continuously through multiple crypto market cycles, having processed 20M+ swaps according to SimpleSwap's own FAQ.

SimpleSwap's own FAQ describes most swaps finishing within a few minutes, with 1 to 60 minutes as a rough reference rather than a guarantee, depending on network congestion and confirmation requirements.

Check that the domain reads simpleswap.io before entering a wallet address, and confirm the published Terms of Service and KYC policy are present. Copycat and phishing domains are common in crypto search results.

No. SimpleSwap is self-custodial, so swaps move directly between a wallet you own and a wallet you own, and the platform does not maintain a long-term balance of user funds.

Not for most crypto-to-crypto swaps. Per SimpleSwap's own FAQ, identity verification is triggered only when its or a partner's system flags a specific customer or transaction as suspicious, or when a fiat purchase's payment provider requires it.

As last reported, SimpleSwap holds a 4.1 TrustScore on Trustpilot and a 4.5 out of 5 user rating on Cryptoradar. Ratings shift over time; see the Reviews page for the current framing and sources.

SimpleSwap does not list a fixed trading fee. Per its own FAQ, crypto-to-crypto pricing is market-based rather than a set percentage, and costs are bundled into the exchange rate shown before you confirm a swap.

SimpleSwap does not set a fixed minimum. The deposit needs to cover the blockchain network fee for that transaction, which varies by network.